End User Support - 152950

152950, End User Support-MA -
Category: IT
Job Title: End User Support-MA
Region: MA-Massachusetts
City: Wilmington
State: MA
Rate: $28 to $33.00 DOE
Duration: 6 months
Description: Chipton-Ross is seeking a End User Support Tech.
Major purpose:
Provides technical support to end-users for personal computer systems software, hardware and network connectivity. Installs, configures and troubleshoots laptop/desktop/tablets systems configurations and other approved technology devices and connectivity issues. May assign and maintain user passwords.
Major functions:
o Provide technical support related to Windows-based workstations (desktop/laptop) and peripherals
o Respond to user service calls and service request tickets to troubleshoot and resolve reported incidents related to workstations
o Build and configure workstations
o Install and support hardware components in workstations
o Install and support operating systems and common software in workstations
o Support MS Office suite for end users
o Provisioning and support of smart phones (iPhone, Android, Windows)
o Suggest and assist management in buying new hardware and software
o Document, conduct audits and manage software licensing for workstations
o Develop and maintain documentation for systems, processes and procedures for IT department
o 3-5 years of experience in desktop support
o Proficiency in MS OS and other regular COTS software
o Basic networking and server skills
o Excellent written and verbal communication skills
o Strong customer service skills
o Bachelor Degree Preferred
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Chipton-Ross is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

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