Member Engagement Specialist - Temp to Hire
3.
6 Wilmington, MA Wilmington, MA Temporary Temporary $25 an hour $25 an hour 5 days ago 5 days ago 5 days ago Description:
Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds.
Ametros'? team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients.
Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement.
Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients.
We make managing medical funds safe, effortless, and cost effective for everyone.
We are seeking a dedicated Member Engagement Specialist to join our Member Engagement team.
As a Member Engagement Specialist, you will play a crucial role in optimizing our customers' experience and maximizing their utilization of our products and services.
You will collaborate closely with various departments, including Sales, Member Care, Claims and Product Development, to ensure that our customers are effectively utilizing our offerings.
Responsibilities:
Use a systematic approach to identify members who are not realizing their full potential with Ametros Conduct thorough assessments of customer requirements and workflows to identify opportunities for increased utilization and value extraction from our products and services.
Provide personalized guidance and recommendations to customers to enhance their overall experience.
Educate customers on advanced features and capabilities, empowering them to leverage our offerings to their fullest potential.
Analyze usage patterns, performance metrics, and customer feedback to identify trends, areas for improvement, and opportunities for new feature adoption.
Collaborate with the Member Care and Product team to communicate customer needs, insights, and feedback, contributing to the continuous improvement of our products or services.
Monitor customer engagement and adoption rates, proactively identifying and addressing any usage challenges or barriers.
Provide timely and comprehensive support to customers via various channels, addressing their questions, concerns, and technical issues related to product utilization.
Maintain accurate and up-to-date records of customer interactions, recommendations, and progress.
Requirements:
2-3 years Call Center Experience Excellent customer service skills Strong analytical and problem-solving skills Thorough understanding and proficient use of customer service best practices and techniques in the healthcare industry.
Working knowledge of healthcare information systems and knowledge of Rx products and pharmacy services.
Complete data entry and documentation requirements in multiple systems Compassion for healthcare challenges facing the Medicare population Must adapt well to change and successfully set and adjust priorities as needed.
Excellent understanding of technology, software applications (Microsoft Office Suite), as well as phone and computer systems.
Bi-lingual a plus Pay:
$25 per hour Hours:
40-45 per week Hybrid Requirement:
3Days per week.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Wilmington, MA Wilmington, MA Temporary Temporary $25 an hour $25 an hour 5 days ago 5 days ago 5 days ago Description:
Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds.
Ametros'? team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients.
Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement.
Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients.
We make managing medical funds safe, effortless, and cost effective for everyone.
We are seeking a dedicated Member Engagement Specialist to join our Member Engagement team.
As a Member Engagement Specialist, you will play a crucial role in optimizing our customers' experience and maximizing their utilization of our products and services.
You will collaborate closely with various departments, including Sales, Member Care, Claims and Product Development, to ensure that our customers are effectively utilizing our offerings.
Responsibilities:
Use a systematic approach to identify members who are not realizing their full potential with Ametros Conduct thorough assessments of customer requirements and workflows to identify opportunities for increased utilization and value extraction from our products and services.
Provide personalized guidance and recommendations to customers to enhance their overall experience.
Educate customers on advanced features and capabilities, empowering them to leverage our offerings to their fullest potential.
Analyze usage patterns, performance metrics, and customer feedback to identify trends, areas for improvement, and opportunities for new feature adoption.
Collaborate with the Member Care and Product team to communicate customer needs, insights, and feedback, contributing to the continuous improvement of our products or services.
Monitor customer engagement and adoption rates, proactively identifying and addressing any usage challenges or barriers.
Provide timely and comprehensive support to customers via various channels, addressing their questions, concerns, and technical issues related to product utilization.
Maintain accurate and up-to-date records of customer interactions, recommendations, and progress.
Requirements:
2-3 years Call Center Experience Excellent customer service skills Strong analytical and problem-solving skills Thorough understanding and proficient use of customer service best practices and techniques in the healthcare industry.
Working knowledge of healthcare information systems and knowledge of Rx products and pharmacy services.
Complete data entry and documentation requirements in multiple systems Compassion for healthcare challenges facing the Medicare population Must adapt well to change and successfully set and adjust priorities as needed.
Excellent understanding of technology, software applications (Microsoft Office Suite), as well as phone and computer systems.
Bi-lingual a plus Pay:
$25 per hour Hours:
40-45 per week Hybrid Requirement:
3Days per week.
Estimated Salary: $20 to $28 per hour based on qualifications.
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