Customer Service Specialist
Wilmington, MA Wilmington, MA Full-time Full-time $21 an hour $21 an hour 17 hours ago 17 hours ago 17 hours ago For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies.
When you join our family, you will have a significant impact on the health and well-being of people across the globe.
Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform.
In return, we'll help you build a career that you can feel passionate about.
Job Summary We are seeking an entry level, Customer Service Specialist based out of our Wilmington location.
This individual will provide dependable, quality customer service, including response to product inquiries, efficient order coordination and processing, and routine problem solving.
This is a hybrid opportunity.
Work Week Schedule:
Monday - Friday - 8:
30 am- 5:
00 pm ESSENTIAL DUTIES AND
Responsibilities:
Enter orders and price quotations for products and services, including changes to existing orders; establish new customer accounts, as well as update existing accounts with data management group; record lost orders; and send order confirmations.
Fully utilize SalesForce for documentation of all customer communications.
Respond to basic inquiries via telephone, e-mail, and/or live chat regarding products and services.
Communicate animal availability, product information, and delivery schedules.
Resolve basic problems and customer complaints; escalate complex issues.
Serve as liaison between Inventory Specialist at all Charles River facilities and other support groups to effectively process orders and satisfy customer requests.
Coordinate with transportation carriers and/or freight forwarders regarding shipments.
Coordinate information regarding new business, customer issues, or other pertinent customer information to the Sales organization.
Process routine reports as required.
May process applicable paperwork for shipment of international orders.
May be responsible for basic assigned account(s).
Must be able to come to our Wilmington site during training.
Perform all other related duties as assigned.
MINIMUM
Qualifications:
High School diploma or GED (General Education Degree).
One to two years related experience and/or training.
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
Must be able to use discretion, tact, and diplomacy.
Must be able to prioritize and multi-task.
Must have excellent organizational skills.
Ability to work independently.
Proficient in computers (IE:
MS Office Suite).
PREFERRED
Qualifications:
Associate's Degree (A.
A.
/A.
S.
) or equivalent in Business or related discipline.
Customer Service experience.
Salesforce.
com Service Cloud SAP/ERP Cisco telephone systems.
The hourly pay rate for this position is $21.
00.
Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
Job Type:
Full-time Pay:
$21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home Experience level:
1 year Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Work Location:
Hybrid remote in Wilmington, MA 01887.
Estimated Salary: $20 to $28 per hour based on qualifications.
When you join our family, you will have a significant impact on the health and well-being of people across the globe.
Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform.
In return, we'll help you build a career that you can feel passionate about.
Job Summary We are seeking an entry level, Customer Service Specialist based out of our Wilmington location.
This individual will provide dependable, quality customer service, including response to product inquiries, efficient order coordination and processing, and routine problem solving.
This is a hybrid opportunity.
Work Week Schedule:
Monday - Friday - 8:
30 am- 5:
00 pm ESSENTIAL DUTIES AND
Responsibilities:
Enter orders and price quotations for products and services, including changes to existing orders; establish new customer accounts, as well as update existing accounts with data management group; record lost orders; and send order confirmations.
Fully utilize SalesForce for documentation of all customer communications.
Respond to basic inquiries via telephone, e-mail, and/or live chat regarding products and services.
Communicate animal availability, product information, and delivery schedules.
Resolve basic problems and customer complaints; escalate complex issues.
Serve as liaison between Inventory Specialist at all Charles River facilities and other support groups to effectively process orders and satisfy customer requests.
Coordinate with transportation carriers and/or freight forwarders regarding shipments.
Coordinate information regarding new business, customer issues, or other pertinent customer information to the Sales organization.
Process routine reports as required.
May process applicable paperwork for shipment of international orders.
May be responsible for basic assigned account(s).
Must be able to come to our Wilmington site during training.
Perform all other related duties as assigned.
MINIMUM
Qualifications:
High School diploma or GED (General Education Degree).
One to two years related experience and/or training.
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
Must be able to use discretion, tact, and diplomacy.
Must be able to prioritize and multi-task.
Must have excellent organizational skills.
Ability to work independently.
Proficient in computers (IE:
MS Office Suite).
PREFERRED
Qualifications:
Associate's Degree (A.
A.
/A.
S.
) or equivalent in Business or related discipline.
Customer Service experience.
Salesforce.
com Service Cloud SAP/ERP Cisco telephone systems.
The hourly pay rate for this position is $21.
00.
Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
Job Type:
Full-time Pay:
$21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home Experience level:
1 year Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Work Location:
Hybrid remote in Wilmington, MA 01887.
Estimated Salary: $20 to $28 per hour based on qualifications.
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