Client Care Coordinator / Scheduler for Home Care
Description:
This position coordinates the provisioning of care between clients' needs and caregiver skills, availability, and work schedule.
It is a key operational role in successful client care management.
The role requires significant communication between clients, caregivers and other stakeholders that have a vested interested in a clients' care.
We are a well established and growing home care business serving the Boston North Shore area.
You will be a part of a hard working family that is compassionate about our caregivers and clients.
This position is available immediately.
Hours:
Full time.
40 hours per week.
Some flexibility with start time Reports to:
Owner or Administrator Skills and Education:
o High School Diploma/GED required; Associates Degree or Bachelor's Degree preferred.
o Proficiency in Microsoft Office (Outlook, Word, Excel & PowerPoint) o Will need to master additional software including AxisCare
Qualifications:
o Minimum of Two (2) years of experience in the home or long-term care setting is preferred.
o Experience with home care scheduling is a must o Excellent phone etiquette o Exceptional communication skills, both written and verbal o Must be a good problem solver and have excellent problem-solving skills o Tech savvy.
Familiarity with phone systems, laptops, fax machines, copiers, texting, email, smart phones and other office equipment o Able to act decisively and maintain discretion o Superior organizational and analytical skills o Great team building and interpersonal skills.
Must have the ability to build a good, easy going rapport with direct care staff, office staff and caregivers yet be able to work independently.
Able to diffuse conflicts and disagreements, then find a workable solution o Attention to detail is required o Must be able to multi-task, function well under pressure, be patient, flexible, adaptable and be a team player.
o Compassionate and kind demeanor Sound like You? Call (781) 400-8880 or Click APPLY Now! Before You Apply! Do You Qualify? You have at least 2 year of Scheduling Experience? Big Plus! You have a college degree? Big Plus! You are organized, professional, and have Office Experience? You have excellent Multi-Tasking and Decision Making Skills? You are available to work On-Call One- two Weekends Per Month? You can pass a criminal background check & drug test? You have a valid D.
L.
& reliable personal vehicle? If You Qualify! Call (781)400-8880 or click Apply Now!Primary Duties and
Responsibilities:
o Schedule shifts by matching caregiver qualifications and availability to the client's needs.
o Serves as the point of contact for clients, caregivers and office staff o Maintain scheduling database to ensure accuracy of data at all times.
o Promptly handles/resolves caregiver issues, problems and arranges for substitute/back-up coverage as necessary.
o Resolve caregiver issues, problems, and scheduling changes.
o Provide information about services to prospective clients.
o Monitor, mediate, and log critical or abnormal client and caregiver activity utilizing the software system.
o Responsible for maintaining client files and keeping them up to date.
o Participate with after hours on-call support.
o Assist with the full cycle recruitment process (screening through on-boarding) o Assist in determining applicant qualifications by interviewing applicants; analyzing responses, verify references, and comparing qualifications to job requirements Secondary Duties and
Responsibilities:
o Perform OIG checks on a regular, ideally monthly, basis o Ensure certifications are current o Execute outbound calls to applicants and effectively build a strong talent pipeline o Perform any and all other functions deemed necessary Benefits! Quarterly Bonus for On Goal Attainment! Paid Time Off Mileage Reimbursement! Unpaid Time Off Fleible hours Join our Incredible Care Team, in & around Wilmington, MA, Today! Click Apply Now, we'd love to see an Application from YOU! Make a real difference in the company and with the people you work with! Join our hard working family! Compensaci n:
$55,000.
00 - $62,000.
00 per year Assisting Hands Home Care prides itself on offering compassionate, dependable home care to their clients across the US.
Their unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly, post-surgery care, transitional care from a hospital or rehab, to post maternity care for those mothers who need care after the birth of their child.
Aside from the company's mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring.
According to the company's Vice President, Gail Stout, Assisting Hands Home Care believes that the caregivers are the face of the company.
Our agencies hire caregivers that first and foremost align with our company's core values.
Gail went on to explain that their agencies do a complete interview process of each hiring candidate.
We look for the three most important qualities in our caregivers which is professionalism, empathy, and strong communication skills.
Additionally, the agencies do a comprehensive background screening, training and verification of skill competency.
Each AHHC agency has a robust pool of caregivers but we are always looking to hire additional caregivers that meet our guidelines and criteria for caring for our clients, Gail said.
According to some of the agencies' caregivers, Assisting Hands motivates their employees to give the best care possible.
They treat their caregivers with very high standards, said Fatima L.
She went on to say that the company strives to provide quality care to their clients for all their individual needs.
Because of this quality care it makes a great difference to all elderly clients and their families.
Some of the other comments made by various Assisting Hands caregivers are I applaud this company for the high standards and ethics that I have witnessed - Julie J.
I have worked for home care companies in the past and none of them are at all like Assisting Hands Home Care.
I feel like a genuinely valued employee.
Kelsey L.
What I have experienced since working at AHHC is that the company truly cares about its clients just as well as its employees.
They are always willing to help and go the extra mile to meet everyone's needs.
LaEasha G.
Assisting Hands Home Care and their employees believe that there is value to offering dependable care and compassion to those in need which is witnessed on a daily basis by both the staff and the clients.
No matter what service is being provided, from light housekeeping and making meals to helping with bathing and grooming needs, caring for others with dignity and dedication is paramount to Assisting Hands Home Care which is reflected in AHHC caregivers.
Recommended Skills Adaptability Analytical Attention To Detail Audio Equipments Communication Databases Estimated Salary: $20 to $28 per hour based on qualifications.
This position coordinates the provisioning of care between clients' needs and caregiver skills, availability, and work schedule.
It is a key operational role in successful client care management.
The role requires significant communication between clients, caregivers and other stakeholders that have a vested interested in a clients' care.
We are a well established and growing home care business serving the Boston North Shore area.
You will be a part of a hard working family that is compassionate about our caregivers and clients.
This position is available immediately.
Hours:
Full time.
40 hours per week.
Some flexibility with start time Reports to:
Owner or Administrator Skills and Education:
o High School Diploma/GED required; Associates Degree or Bachelor's Degree preferred.
o Proficiency in Microsoft Office (Outlook, Word, Excel & PowerPoint) o Will need to master additional software including AxisCare
Qualifications:
o Minimum of Two (2) years of experience in the home or long-term care setting is preferred.
o Experience with home care scheduling is a must o Excellent phone etiquette o Exceptional communication skills, both written and verbal o Must be a good problem solver and have excellent problem-solving skills o Tech savvy.
Familiarity with phone systems, laptops, fax machines, copiers, texting, email, smart phones and other office equipment o Able to act decisively and maintain discretion o Superior organizational and analytical skills o Great team building and interpersonal skills.
Must have the ability to build a good, easy going rapport with direct care staff, office staff and caregivers yet be able to work independently.
Able to diffuse conflicts and disagreements, then find a workable solution o Attention to detail is required o Must be able to multi-task, function well under pressure, be patient, flexible, adaptable and be a team player.
o Compassionate and kind demeanor Sound like You? Call (781) 400-8880 or Click APPLY Now! Before You Apply! Do You Qualify? You have at least 2 year of Scheduling Experience? Big Plus! You have a college degree? Big Plus! You are organized, professional, and have Office Experience? You have excellent Multi-Tasking and Decision Making Skills? You are available to work On-Call One- two Weekends Per Month? You can pass a criminal background check & drug test? You have a valid D.
L.
& reliable personal vehicle? If You Qualify! Call (781)400-8880 or click Apply Now!Primary Duties and
Responsibilities:
o Schedule shifts by matching caregiver qualifications and availability to the client's needs.
o Serves as the point of contact for clients, caregivers and office staff o Maintain scheduling database to ensure accuracy of data at all times.
o Promptly handles/resolves caregiver issues, problems and arranges for substitute/back-up coverage as necessary.
o Resolve caregiver issues, problems, and scheduling changes.
o Provide information about services to prospective clients.
o Monitor, mediate, and log critical or abnormal client and caregiver activity utilizing the software system.
o Responsible for maintaining client files and keeping them up to date.
o Participate with after hours on-call support.
o Assist with the full cycle recruitment process (screening through on-boarding) o Assist in determining applicant qualifications by interviewing applicants; analyzing responses, verify references, and comparing qualifications to job requirements Secondary Duties and
Responsibilities:
o Perform OIG checks on a regular, ideally monthly, basis o Ensure certifications are current o Execute outbound calls to applicants and effectively build a strong talent pipeline o Perform any and all other functions deemed necessary Benefits! Quarterly Bonus for On Goal Attainment! Paid Time Off Mileage Reimbursement! Unpaid Time Off Fleible hours Join our Incredible Care Team, in & around Wilmington, MA, Today! Click Apply Now, we'd love to see an Application from YOU! Make a real difference in the company and with the people you work with! Join our hard working family! Compensaci n:
$55,000.
00 - $62,000.
00 per year Assisting Hands Home Care prides itself on offering compassionate, dependable home care to their clients across the US.
Their unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly, post-surgery care, transitional care from a hospital or rehab, to post maternity care for those mothers who need care after the birth of their child.
Aside from the company's mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring.
According to the company's Vice President, Gail Stout, Assisting Hands Home Care believes that the caregivers are the face of the company.
Our agencies hire caregivers that first and foremost align with our company's core values.
Gail went on to explain that their agencies do a complete interview process of each hiring candidate.
We look for the three most important qualities in our caregivers which is professionalism, empathy, and strong communication skills.
Additionally, the agencies do a comprehensive background screening, training and verification of skill competency.
Each AHHC agency has a robust pool of caregivers but we are always looking to hire additional caregivers that meet our guidelines and criteria for caring for our clients, Gail said.
According to some of the agencies' caregivers, Assisting Hands motivates their employees to give the best care possible.
They treat their caregivers with very high standards, said Fatima L.
She went on to say that the company strives to provide quality care to their clients for all their individual needs.
Because of this quality care it makes a great difference to all elderly clients and their families.
Some of the other comments made by various Assisting Hands caregivers are I applaud this company for the high standards and ethics that I have witnessed - Julie J.
I have worked for home care companies in the past and none of them are at all like Assisting Hands Home Care.
I feel like a genuinely valued employee.
Kelsey L.
What I have experienced since working at AHHC is that the company truly cares about its clients just as well as its employees.
They are always willing to help and go the extra mile to meet everyone's needs.
LaEasha G.
Assisting Hands Home Care and their employees believe that there is value to offering dependable care and compassion to those in need which is witnessed on a daily basis by both the staff and the clients.
No matter what service is being provided, from light housekeeping and making meals to helping with bathing and grooming needs, caring for others with dignity and dedication is paramount to Assisting Hands Home Care which is reflected in AHHC caregivers.
Recommended Skills Adaptability Analytical Attention To Detail Audio Equipments Communication Databases Estimated Salary: $20 to $28 per hour based on qualifications.
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